Privacy Policy

Last Updated: January 2024

Harbor-peak is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you express interest in our services, participate in activities on our website, or contact us directly. This may include:

• Name and contact information (email address)
• Travel preferences and inquiry details
• Any other information you choose to provide in correspondence

We also automatically collect certain information when you visit our website, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymized where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested travel information
• To facilitate bookings with our partner railway operators and accommodation providers
• To improve our website and services based on user feedback and behaviour patterns
• To send relevant updates about your inquiry or booking (with your consent)
• To comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With partner railway operators and accommodation providers as necessary to fulfil your travel arrangements
• With service providers who assist in operating our website (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data is typically retained for 24 months unless you request earlier deletion.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to withdraw consent where processing is based on consent
• The right to data portability

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Harbor-peak Travel Services
415 Railway Avenue, Suite 302
Vancouver, BC V6B 1A6
Canada
Email: [email protected]